Frequently Asked Questions

Everything you need to know about your Epetome experience.

How can I track my order?

Once your order has been shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery status.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please visit our Returns Portal to start a request.

Do you offer international shipping?

Yes, Epetome ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.

How do I ensure I choose the right size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Klarna and Afterpay.

Are your materials sustainably sourced?

At Epetome, we prioritize ethical manufacturing and use organic or recycled fabrics whenever possible to minimize our environmental footprint.