Returns & Exchanges

At Epetome, we want you to be completely satisfied with your purchase. If your new fashion pieces aren't the perfect fit, we offer a seamless 30-day return and exchange window for all unworn items with original tags attached.

1

Initiate Your Request

Visit our online Returns Portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Print Your Label

Once your request is approved, download and print the trackable prepaid shipping label sent directly to your email address.

3

Package Your Items

Securely pack your items in their original packaging, ensuring all designer tags and hygiene seals are intact, and attach the shipping label to the outside.

4

Drop Off and Refund

Hand your package to the designated carrier; once we receive and inspect your items, your refund or exchange will be processed within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing